Q. Is it safe to buy a diamond and other pieces of jewellery over the internet?
Absolutely! It is very safe, convenient and easy to buy jewellery online nowadays. People buy online, they transfer money online as the website is completely secured and safe.
We use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond ring or Gold Bangles without worrying about a thing. Your information is safe with us.
Select the perfect design for yourself and leave everything else to us. Feel free to Call us at +91 9695108887 or (0522) 4108886, 4108887 or email us at: email@example.com if you have any query.
Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SLL) technology.
Q. How do I place an order on JEWELSBYPJS.COM ?
Ordering on Jewelsbypjs.com is easy and safe. Once you have found the item you would like to purchase, click the "SHOP NOW” button to place it in your Shopping Bag.
Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.
You may also order over the phone by calling at +91 9695108887 or (0522)
Q. Is it safe to courier jewellery?
We ship our jewellery by highly trusted carriers like FedEx, Bluedart, BVC Logistics or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim.
Plus, all our shipments are fully insured and safe.
Q. Will I be liable for my jewellery order while it is being shipped?
No! We fully insure each order all the way to you. That means that when your order is in transit, shipment is always risk-free.
For added security, it's our policy that a signature is required for all Punjab Jewellers and Sons orders, regardless of any signature waivers you may have with FedEx or any other logistics provider.
Q. Can someone assist me with my purchase?
We would be happy to assist you with answering any questions you may have regarding your purchase either online chat or
you may contact us at+91 9695108887 or firstname.lastname@example.org.
Q. What are my payment options?
You've got a lot of choices. We accept Visa, MasterCard, or American Express card as well as Bank wire, Net Banking or any option available through Razorpay
Q. How do I exchange/return an item I had purchased?
We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. But
if you do want to exchange/return any Punjab Jewellers and Sons jewellery, you can simply call our Jewellery Consultant at +91 9695108887 or via email at email us at email@example.com and we will guide
you through the process.
Q. Can you help me keep the diamond ring a surprise?
We love surprises and we'd love to help you. First, you need to think about where you'd like the Jewellery to be delivered, we require a signature for delivery regardless of any waivers you have from FedEx,Bluedart, DHL or global reputed logistics company. This requirement is for your protection, but we understand that they may interfere with your surprise.
You can call our Customer Service Department at +91 9695108887 or email us at firstname.lastname@example.org to arrange a FedEx delivery location that will keep the surprise safe.
We can also expedite your delivery for a special occassion - birthday, anniversary or your proposa
Q. What is Try at Home?
Try at Home is a service that you can avail to try our designs in the comfort of your home. Our Try at Home service is available only in Lucknow for now.
It is a free service, with absolutely no obligation to buy. All you have to do is pick your favourite designs, and schedule an appointment as per your convenience or you can Call us at +91 9695108887, (0522) 4108886, 4108887 to book an appointment or have any query, we will be happy to assist.
Q. Which products can I try?
The products available for Try at Home are based on your location.
Once you enter your pincode on the Try at Home page, you can select any of those designs.
Q. How many products can I try?
You can select up to 5 products for Try at Home. If you would like to select a few more designs to try, please contact us at +91 9695108887,and we will help you with it.
Q. How can I check on the status of my order?
To track your most recent orders simply click on "My Account" at the top of any page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your orders.
If you are unable to find the status, please call us at +91 9695108887
Q. How do I place an exchange order and when should I do so?
You can call us at +91 9695108887 or (0522) 4108886, 4108887 to place an exchange order.
Q. Can I exchange more than once?
No, you can’t exchange your order more than once.
Q. How will I get a refund for the difference in amounts?
The balance amount will be refunded to the same account from where the payment had been made. Bank Details will have to be sent from the registered email address or mobile number only.
Q. How do I pay the excess amount if the exchange order is of a higher value?
It can be done using a manual payment link, which will be shared via SMS / email / WhatsApp.
Q. Do I need to a share a certificate for availing lifetime exchange?
Yes, we will need a certificate to know the current value of the jewellery.
Q. How long will my order take to arrive?
(a) Generally, we take 7-10 working days for all items. If we have an item in stock, we can sometimes deliver within 48-96 hours.
(b) You can see the delivery time for your chosen item when viewing that particular product.
(c) If you need your order urgently or for a very specific date, please call us at +91 9695108887 or email us at
email@example.com. We'll do everything we can to have your item delivered to you before time.